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Clumpies Health and Safety Information

Clumpies Ice Cream Co. scoop shops are now open. 

The health and safety of the guests who visit Clumpies, the partners (employees) who work for the hospitality company and the community in which the business is a part of remains the top priority. 

As this is an ever changing situation, our locations may adjust hours or modify operations as necessary. Please check back on our website and follow us on social media for more information. 

Northshore Scoop Shop Service Guidelines

Here's the 'scoop' on your experience:

Clumpies Ice Cream is fully open for dine in and carryout service with a suggested ONE-WAY foot traffic inside our Northshore shop. You will enter through our front door on Frazier Avenue, and exit through the back door toward Coolidge Park. Once you enter the shop, there will be markers and directional arrows to help guide where to stand and where to go.

Please do your part to help keep all of our guests safe and comfortable while visiting. 
  • As you are making plans to visit, please be aware that we have updated our policies based on recommendations from local public health officials. Face coverings should be worn in any indoor public spaces. We also continue to encourage guests to wear appropriate face coverings while outdoors where physical distancing cannot be maintained. 

  • Wait on the spots marked with an X when there are guests in front of you. 

  • If you have been in close contact with a confirmed case of COVID-19, are experiencing a couch, shortness of breath, or sore throat, or have had a fever in the last 48 hours, DO NOT ENTER THE BUILDING. 

We are excited to be able to serve you again! 

Southside Scoop Shop Service Guidelines

Here's the 'scoop' on your experience:

Clumpies Ice Cream is fully open for dine in and carryout service with a suggested ONE-WAY foot traffic inside our Southside shop.. You will ENTER on Market Street and EXIT on 14th Street. Once you enter the shop, there will be markers and directional arrows to help guide where to stand and where to go. After you place your order and pay, you will head to the back of the shop to pick up your order. 

Please do your part to help keep all of our guests safe and comfortable while visiting. 
  • As you are making plans to visit, please be aware that we have updated our policies based on recommendations from local public health officials. Face coverings should be worn in any indoor public spaces. We also continue to encourage guests to wear appropriate face coverings while outdoors where physical distancing cannot be maintained. 

  • Wait on the spots marked with an X when there are guests in front of you. 

  • If you have been in close contact with a confirmed case of COVID-19, are experiencing a couch, shortness of breath, or sore throat, or have had a fever in the last 48 hours, DO NOT ENTER THE BUILDING. 

We are excited to be able to serve you again! 



St. Elmo Scoop Shop Service Guidelines

Here's the 'scoop' on your experience:

Clumpies Ice Cream is fully open for dine in and carryout service with a suggested ONE-WAY foot traffic inside our St. Elmo shop.. There will be markers and directional arrows to help guide where to stand and where to go. Our doors are now open and you will enter and order at the dipping cabinets paying for your order and receiving that at our POS register.

Please do your part to help keep all of our guests safe and comfortable while visiting. 
  • As you are making plans to visit, please be aware that we have updated our policies based on recommendations from local public health officials. Face coverings should be worn in any indoor public spaces. We also continue to encourage guests to wear appropriate face coverings while outdoors where physical distancing cannot be maintained. 

  • Send one person inside to order for your group. Let us know if you need help carrying the orders. 

  • Wait on the spots marked with an X when there are guests in front of you. 

  • If you have been in close contact with a confirmed case of COVID-19, are experiencing a couch, shortness of breath, or sore throat, or have had a fever in the last 48 hours, DO NOT ENTER THE BUILDING. 

We are excited to be able to serve you again! 

In addition, we are continuing to take the following proactive steps to provide a safe environment for everyone:

  • Hand sanitizer has been provided for guests in all food service waitinng areas. 
  • We have increased the cleaning and disinfecting procedures throughout each day. All high touch areas and fixtures in our locations are being sanitized at least every 2 hours. These include handrails, doorknobs, and other commonly touched surfaces. 
  • Protective shields have been installed at all registers. 
  • All partners will be required to wear masks when in a public indoor setting. When outdoors, fully vaccinated* partners have the option to be unmasked.

    • *According to the CDC, an individual is considered fully vaccinated two weeks after receiving their second dose of Pfizer or Moderna, or two weeks after a single-dose vaccine, such as the Johnson & Johnson Janssen vaccine.

       

  • Signs have been posted in public and staff restrooms reminding everyone of the critical importance of proper handwashing. 
  • All partners (employees) are self screening at home prior to each work shift. Partners who feel ill or experience any flu-like symptoms including fever, coughing, or sneezing have been instructed to stay home and are being asked to leave work if they exhibit these symptoms while onsite. 
  • Foot traffic patterns and one-way traffic flows have been established in our locations wherever possible.

We recommend that everyone continue to follow best practices recommended by the CDC to ensure good health including the following:

  • Stay at home when you are sick. 
  • Cover your coughs and sneezes with a tissue, then throw the tissue in the trash. 
  • Wash your hands often with soap and water for at least 20 seconds, especially before eating, and after going to the bathroom, blowing your nose, coughing, or sneezing. 
  • Avoid touching your eyes, nose, and mouth with unwashed hands. 
  • Clean and disinfect frequently touched surfaces and objects daily. 
  • Hand sanitizers should contain at least 60% - 95% alcohol. 
  • Avoid close contact with people who are sick. 

We are following updates and recommendations from the CDC, WHO, the Tennessee Department of Health, Georgia Department of Public Health, and local health officials. 

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